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acessibilidade

http://hdl.handle.net/10071/12372
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acessibilidade
DC FieldValueLanguage
dc.contributor.authorCaldeira, J.-
dc.contributor.authorBrito e Abreu, F.-
dc.contributor.editorAndreas Jedlitschka, Outi Salo-
dc.date.accessioned2017-01-20T14:38:50Z-
dc.date.available2017-01-20T14:38:50Z-
dc.date.issued2008-
dc.identifier.isbn978-3-540-69564-6-
dc.identifier.urihttp://hdl.handle.net/10071/12372-
dc.identifier.urihttps://ciencia.iscte-iul.pt/id/ci-pub-20438-
dc.descriptionWOS:000257182700024-
dc.description.abstractUnderstanding causal relationships on incident management can help software development organizations in finding the adequate level of resourcing, as well as improving the quality of services they provide to their end-users and/or cus tomers. This paper presents an empirical study conducted upon a sample of in cident reports recorded during the operation of several hundred commercial software products, over a period of three years, on six countries in Europe and Latin America. The underlying research questions refer to the validation of which are the influencing factors affecting the incidents management lifecycle. Non parametric analysis of variance procedures are used for testing hypotheses.eng
dc.language.isoeng-
dc.publisherSpringer-
dc.rightsembargoedAccesspor
dc.subjectSoftware developmenteng
dc.subjectEmpirical Software Engineeringeng
dc.subjectSoftware Qualityeng
dc.subjectITILeng
dc.subjectIncident Managementeng
dc.subjectProblem Managementeng
dc.subjectRelease and Deployment Managementeng
dc.subjectServices Scienceeng
dc.titleInfluential factors on incident management: lessons learned from a large sample of products in operationeng
dc.typeconferenceObject-
dc.event.typeConferênciapt
dc.event.locationHeidelbergeng
dc.event.date2019-
dc.pagination330 - 344-
dc.peerreviewedyes-
dc.journal9th International Conference on Product-Focused Software Process Improvement, PROFES 2008-
dc.volume5089-
degois.publication.firstPage330-
degois.publication.lastPage344-
degois.publication.locationHeidelbergeng
degois.publication.titleInfluential factors on incident management: lessons learned from a large sample of products in operationeng
dc.date.updated2017-01-20T14:34:16Z-
dc.identifier.doi10.1007/978-3-540-69566-0_27-
Appears in Collections:CTI-CLI - Autoria de capítulos de livros internacionais

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