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http://hdl.handle.net/10071/20402
acessibilidade
Title: Improving health care management in hospitals through a productivity dashboard
Authors: Pestana, M.
Pereira, R.
Moro, S.
Keywords: Health information systems
Business intelligence
Dashboard
Hospital management
KPI
Issue Date: 12-Mar-2020
Publisher: Springer Science and Business Media LLC
Abstract: Health information systems have been developed to help hospital managers steer daily operations, including key performance indicators (KPIs) for monitoring on a time-aggregated basis. Yet, current literature lacks in proposals of productivity dashboards to assist hospitals stakeholders. This research focuses on two related problems: (1) hospital organizations need access to productivity information to improve access to services; and (2) managers need productivity information to optimize resource allocation. This research consists in the development of dashboards to monitor information obtained from a hospital organization to support decision makers. To develop and evaluate the productivity dashboard, the Design Science Research (DSR) methodology was adopted. The dashboard was evaluated by stakeholders of a large Portuguese hospital who contributed to iteratively improving its design toward a useful decision support tool. Additionally, it was ascertained that monitoring productivity needs more study and that the dashboards on these themes are valuable assets at a monitoring level and subsequent decision-making process.
Peer reviewed: yes
URI: http://hdl.handle.net/10071/20402
DOI: 10.1007/s10916-020-01546-1
ISSN: 0148-5598
Ciência-IUL: https://ciencia.iscte-iul.pt/id/ci-pub-70527
Accession number: WOS:000519907600004
Appears in Collections:ISTAR-RI - Artigos em revistas científicas internacionais com arbitragem científica

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